1. How We Support You We are dedicated to ensuring a smooth experience on MyBrandPitch. Our support structure is divided into two tiers:

• Tier 1: Self-Service Knowledge Base Before raising a ticket, we encourage you to browse our [Resources & FAQ] page. It contains step-by-step guides on:

  • How to build a Pitch Profile.

  • Understanding Investor "Signals."

  • Managing your Subscription.

  • Verification requirements.

• Tier 2: Direct Support If you cannot find a solution in the Knowledge Base, you can contact our support team.

2. Support Channels & Response Times

• Email Support: support@mybrandpitch.com

  • Best for: Technical bugs, account access issues, billing queries.

  • Response Time: We aim to respond within 24-48 business hours.

• Priority Support: (Available for Premium Subscribers)

  • Response Time: Expedited response within 12 business hours.

3. Reporting Issues When contacting support, please include:

• Your registered Email ID.

• A clear description of the issue.

• Screenshots (if applicable).

• Device/Browser details (for technical bugs).

4. Operating Hours Our support team operates from Monday to Friday, 10:00 AM to 6:00 PM IST (Indian Standard Time). Queries received on weekends or public holidays will be addressed on the next business day.